Service Detail
At Summit we understand the cost of downtime and its effect on your business. We provide a Quarterly Maintenance Service that removes the burden of reviewing the current operation system (OS) version and associated PTF's and time consuming task of keeping your iSeries up to date. But, more importantly we pro-actively review the health of your iSeries by looking for hardware and software problems before they become major issues, thus leaving you free to manage your core business.
Highlights PTF Maintenance
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A Summit iSeries engineer will remotely connect to your iSeries to verify PTF levels (for the
system and IBM applications) and gather performance statistics.
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The Summit iSeries engineer will prepare a report detailing the recommended PTFs, and any
manufacturer disclosed known compatibility issues with those PTFs. This report will be
submitted for approval and scheduling.
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Upon approval, and at a mutually agreed time and date, a Summit iSeries engineer will install
all recommended PTFs.
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Based on performance statistics gathered, the Summit iSeries engineer will make recommendations
on system hardware upgrades, if necessary.
Health Check
While connected remotely to the system, the iSeries engineer will examine the system to verify
that it is running optimally, checking the following for any potential issues or problems:
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History log and problem log of the OS/400
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SLIC Service Log and Product Activity Log on the iSeries
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Disk usage
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IBM Service Director
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CPU and Memory utilization.
If any issues are found, the iSeries engineer will make recommendations for resolution.
